Where are your servers located?

All our servers are located in the UK.

 Where do you store data?

All our active data is physically located in the UK. However we do store some backup data in other countries. All data in backup data is encrypted.

 How often do you backup my data?

We backup our shared hosting servers every hour, incrementally. 

 How long do you hold backups for?

We keep all backups for a minimum of 90 days.

 What technologies & standards do you support?

Our shared hosting servers support the following services. HTTP, HTTPS, SMTP, IMAP, FTP, SSH and MySQL

 How do I buy hosting?

You can purchase our shared hosting packages by clicking on the ‘Buy now’ button. If you already have an account with us, you can sign in or create a new one. Once your first payment has been received, your hosting services will be created.

 Can I upgrade my hosting plan?

Yes! any hosting package can be upgraded but not downgraded.

 What type of email do I get with your hosting?

Our hosting packages support IMAP mailboxes. These can be accessed using your mail client or by using our webmail. We can also integrate with Microsoft 365

 Do you support POP3?

Unfortunatly not on our shared hosting. But we do on Microsoft 365.

 How many emails can I send?

All mailboxes have a limit of 30 emails per hour. If this limit is exeeded, the mailbox could be suspended. If we suspend a mailbox, we will activly reach out to our customer.